Frequently Asked Questions
How do I care for my product?
The Birds: Each week, empty any unused bird seed. Gently wipe off the bird feeder with a soft, dry cloth. The bird feeder is made of stainless-steel hardware and can sustain rain. Bring the bird feeder inside during high winds and snow season (the weight of heavy snow might cause the bird feeder to fall).
The Beads: Please remember that jewelry is delicate and treat it with care. Do not wear it in the shower, pool, ocean, or while working out. Avoid contact with cleaning chemicals, perfumes and lotions. Wipe clean with a soft, dry cloth.
Resin Accessories: Store your accessory away from direct sunlight to prevent discoloration and softening of the resin over time. Avoid exposing your jewelry to extreme heat from sources like hairdryers. Remove your resin accessory before doing house or garden work or exercise. Sharp or abrasive items, including other metal objects like keys or rings, can scratch the resin’s surface. To clean, use water and a mild soap. Do not submerge your resin accessory in water, as resin is water-resistant but not waterproof. Remove it before showers, swimming, or bathing.
Can I request a custom design or bulk order?
Absolutely! Please use the "Let's Chat" feature or send an email to TheBirdsAndTheBeads2024@gmail.com if you are interested in a custom or bulk order.
The Birds: We will discuss color options, quantity, turnaround time, and pricing. One custom bird feeder takes between one to three weeks to produce.
The Beads: We will discuss gemstone or color options, length, clasp type, quantity, turnaround time, and pricing. In some cases, a sample can be created and photographed for approval. The approved piece will be finished and packaged for you. Custom orders cannot be returned or exchanged as they will be made especially for you.
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Real Flower Jewelry: We will discuss flower type, color, size, weight, clasp type, quantity, turnaround time, and pricing. In some cases, a sample can be created and photographed for approval. The approved pieces will be finished and packaged for you. Custom orders cannot be returned or exchanged as they will be made especially for you.
How do I assemble my bird feeder?
Each bird feeder will arrive in two pieces. The base will include a teacup, saucer, stainless steel threaded rod, and accompanying stainless steel nuts and rubber washers. The cover will include the washers already secured in place. Your role: Carefully turn the cover upside down (refer back to the images in the listing) before gently placing it on the threaded rod. Connect the stainless-steel hanging eye nut to the top of the bird feeder. Throughout the assembly process, keep in mind that this is glass and, if mishandled, it can break. Handle with care and do not overtighten. Once assembled, the birds will come from afar to enjoy the feeder for years to come.
How do I find my bracelet size?
Use a flexible measuring tape just below the wrist bone where you would normally wear a bracelet. Add between ¼ to 1 inch to the measurement.
What is your refund policy?
In the unlikely event that you find a fault with your item, contact me through the chat feature within two weeks of purchase. Please outline the fault, product, your name and address. Send the item back to me at your own cost (I will provide return address on the shipping label) and I will issue an exchange or a refund. Refunds will not be issued if not reported within two weeks of purchase.
What is your exchange policy?
No exchanges will be accepted. Please review the item details carefully and select the appropriate color and/or size. Please use the Let's Chat feature to ask additional questions before making a purchase.